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After Sales Support
“Success of CMAC is mainly attributed to its robust machines and efficient Service back up.With Best –in –class service, FIRST TIME RIGHT is the motto of our service team” – Jyotsna Cheruvu,
- ON-Line Support team : With a dedicated ONLINE support team available, we ensure customer support on Frequently occurred problems
- On site Support 24X7 : We have an efficient and well trained service Manpower spread across the country ensure fastest uptime of machine
- 3 Mandatory Free services : with every Machine sold, we offer 3 free services to ensure smooth transition.
- Our team is well trained in house and have capability to execute jobs with speed and safety.
- special team of qualified engineers are allocated for diagnostic services for any repeated problems to ensure the problem is addressed at the root cause
- Each Region is headed by a customer support manager to ensure quick and professional service and monitoring the work of service engineer
- with standard calibrated tools and Genuine parts, , our dedicated service team are always on –the- go to ensure higher up-time of machine.
- Dismantling/Re-erection packages for shifting the machines to new location.Once work is done at one location, just one call away our team will take complete responsibility of dismantling the machine safely , prepare material check list, advise on suitable new location and ensure Re-erectionAs a package we offer huge discount
Annual Maintenance Contract ( AMC)
We extend our service support with Annual Maintenance Contract which helps in proactive and pre-emptive maintenance to ensure breakdown free and extended life of machinery.We follow procedures and documentation to ensure scheduled maintenance visits through ERP
Operator and Safety training
As a part of our Installation and Commissioning work, we offer free training to designated operator on safe working and basic maintenance of the machinery. From time to time we also offer safety training on site to operators and P&M team
Spare Part management
Ensuring timely delivery of spares by the way of maintaining complete set of inventory at our factory.We also ensure emergency spares are maintained at all our regional centres
Are you unable to decide what to do with your old machinery.We offer a package deal.We could pick up your old machine and refurbish like new machine at our facility. We would test it on our testing facility and re install at your site. This would enhance the life of the machine for many more years.